Pricing Structure Policies

Short Term Care

TLC Family Care provides flexible, reliable, and professional care solutions for families and organizations needing temporary support. Whether it's nanny care, babysitting, overnight newborn care, hotel or event childcare, day care staffing, or adult companionship, our caregivers are trained to step in with warmth, confidence, and professionalism.

Clients may either compensate the caregiver directly in full at the end of each day/evening (Agency fees charged to credit card on file), or, Client may request TLC to employ and compensate the caregiver hourly. There is a 4 hour minimum for care on all visits (7 hour minimum for overnight and newborn care).

• Failure to pay your caregiver directly at the end of the assignment will result in TLC charging your credit card the hourly rate of $30 per hour or $45 per hour for any overtime or holiday 

Minimum Booking Hours

• 4 Hour Minimum for Nannies and Sitters
• 6 Hour Minimum for Daycares
• 7 Hour Minimum for Overnight

Holiday Pay and Overtime

Thanksgiving, Christmas Eve (after 5pm), Christmas Day, New Year's Day, New Year's Eve, Easter, Memorial Day, Labor Day, Fourth of July. These days are paid x 1.5 the normal rate. Any hours over 40 in a week will also be paid x 1.5 the normal rate. Double time is paid if overtime is accumulated on a holiday. 

$10 agency fee surcharge for holiday requests. -  Holidays include Thanksgiving, Christmas Eve (after  5:00 P.M.), Christmas Day, New Year's Day,  Easter Sunday, Memorial Day, Labor Day, & Fourth of July)

Parking

Client reimburses caregiver at time of service or via hotel bill. If not, TLC charges the client’s card.

Cancellation Policy

For those who pay the Caregiver Directly

Once a caregiver is found for the booking, the Agency Service Fee will be charged to the client's credit card. This fee covers the administrative work involved in arranging care and is non-refundable.

If a family cancels with less than 24 hours’ notice, the client is responsible for the caregiver directly for 4 hours. If not done, TLC will charge a $120 late cancellation fee to the card on file.

For cancellations made with less than 3 hours’ notice, the client s responsible for paying the caregiver directly for all hours booked. If client fails to pay the caregiver, TLC will charge a late cancellation fee of $33 per hour booked.

If a client cancels multiple days of care at the same time with more than 24 hours' notice, TLC will retain the Agency Service Fee for up to three (3) days. Any remaining balance for additional canceled days beyond the initial three will be refunded.

For those who pay the Caregiver through TLC

Once a caregiver is found for the booking, the client's credit card will be charged a fee based on the Minimum Booking Hours (see above). This fee covers the administrative work involved in arranging care, secures the caregiver’s time, and is non-refundable.

For cancellations made with less than 3 hours’ notice, TLC will charge the balance of $33 per hour booked.

If a client cancels multiple days of care at the same time with more than 24 hours' notice, TLC will retain the fee based on the Minimum Booking Hours (see above) for up to three (3) days. Any remaining balance for additional canceled days beyond the initial three will be refunded.

Long Term Referrals

This service is for families who wish to hire nannies, private educators, household managers and senior helpers on a full-time or part-time basis for a minimum of one year or longer, at least 20 hours per week (15 hours per week for After-school positions). TLC will recruit, interview, and screen candidates based on the requirements determined by the family. TLC will identify the best possible fit for client interviews. There is a non-refundable $350 application fee to begin the search. Placement fees are based on a percentage of annual salary and payable at the time of placement.

Salary

Average salaries range between $800 and $1,500 per week for full-time (30 plus hours per week) and $20-$28 per hour for part-time. Candidate background, education, experience, duties, requirements, and location determine salary and hourly rates. TLC will be able to offer you a suggested range based on your job description.

Benefits

Long term employees are typically offered two weeks paid vacation, a fixed number of paid days for sick and personal time, and pay for six major holidays. Long term is a 52 week per year commitment.

Agency Fees (Long-Term Referrals) Choose from the following levels of service:

• $350 non-refundable application fee to activate your search
  (required for all service levels)
• All levels give you access to our temporary/emergency services for one year at the prevailing
  rates.
• All levels include a full battery of background investigations
• Summer placement fee is $1000.00
• Monthly placements $600