Pricing Structure Policies

Short Term Care

TLC Family Care provides flexible, reliable, and professional care solutions for families and organizations needing temporary support. Whether it's nanny care, babysitting, overnight newborn care, hotel or event childcare, day care staffing, or adult companionship, our caregivers are trained to step in with warmth, confidence, and professionalism.

• Families who need care in their home will pay TLC a daily fee and then pay the caregiver directly for those hours.
• Clients who need care in a hotel, event space, or center will pay TLC an hourly rate and TLC will pay the caregiver for that time.

TLC fees are charged to the credit card on file and clients should agree upon a method of payment with the caregiver for direct payments. 

Minimum Booking Hours

• 4 Hour Minimum for Nannies and Sitters
• 6 Hour Minimum for Daycares and Events
• 7 Hour Minimum for Overnight

Holiday Pay and Overtime

• There is a $10 Agency Fee surcharge for holiday requests or a 1.5 x base rate charge on Hourly Agency Fees.
• If paying the caregiver directly, they are to be paid 1.5 x the normal rate on these days.
  • Holidays include Thanksgiving, Christmas Eve (after  5:00 P.M.), Christmas Day, New Years Eve (after 5:00 PM) New Year's Day, Easter Sunday, Memorial Day, Labor Day, & Fourth of July.
• Overtime Rate is any hours over 40 in a week and caregivers will be paid of 1.5 x the normal rate.
  • If overtime is accumulated on a holiday, the pay is double the normal rate.

Parking

• Client should reimburse the caregiver at time of service or charge the fee to their hotel bill.
• If client does not, TLC will charge the credit card on file for the total.

Cancellation Policy

For In-Home Care - You must pay the caregiver the hourly fee directly. Discuss payment method with the caregiver. Please note the following:

• The Agency Service Fee will be charged to your credit card when we find someone to take the shift.
  • The Agency Service Fee secures the caregiver’s time, and is non-refundable. 
  • If a caregiver cancels a shift and we are not able to find a replacement, you will receive a refund.
  • If you cancel several days of care at once and give us more than 24 hours’ notice, reach out to request refund. They will be given on a case by case basis.
• Family cancelations with less than 24 hours notice - the caregiver must still be paid for 4 hours of work.
• Family cancelations with less than 4 hours notice - the caregiver must still be paid for the full booked time. 

For Hotel, Event, or Group Care - You pay TLC an hourly rate and we pay the caregiver.

• The booking deposit will be charged to your credit card when we find someone to take the shift.
  • This deposit secures the caregiver’s time, and is non-refundable. 
  • If a caregiver cancels a shift and we are not able to find a replacement, you will receive a refund.
  • If you cancel several days of care at once and give us more than 24 hours’ notice, reach out to request refund. They will be given on a case by case basis.
• Family cancelations with less than 4 hours notice - TLC will charge the balance of the booked hours in order to pay the caregiver for the fully booked time. 

Long Term Referrals

This service is for families who wish to hire nannies, private educators, household managers and senior helpers on a full-time or part-time (at least 20 hours per week) basis for a minimum of one year (52 weeks).

Steps

1. TLC will recruit, interview, and screen candidates based on the requirements determined by the family.
2. We then identify the best possible candidates for the family and the family holds interviews.
3. The family choose the nanny they want to hire and makes an offer.
4. TLC supports the family as they develop employment documents and the position starts.

Salary

• Average salaries range between $800 and $1,500 per week for full-time (30 plus hours per week) and $20-$28 per hour for part-time.
• Candidate background, education, experience, duties, requirements, and location determine salary and hourly rates.
• TLC will be able to offer you a suggested range based on your job description.

Benefits

Long term employees are typically offered

• Two weeks paid vacation
• A fixed number of paid days for sick and personal time
• Pay for six major holidays.
• Guaranteed weekly paid hours.

Agency Fees (Long-Term Referrals) Choose from the following levels of service:

Special Pricing

• $1000.00 - Summer Referrals
• $600 per month - Month-to-Month Referrals

       ** ALL Referral services are subject to a non-refundable application fee to activate your search

• • $350 for New Clients
  • $250 for Returning Clients

Fee Payments

Fees for this service are in 2 parts.

1. The non-refundable Application Fee is required before a search begins.
2. Referral Fee is due by date the nanny starts and is based on a percentage of annual salary.

Both fees will be charged to the client's credit card that is on file.

Extras

All nannies packages also come with:

• Assistance with completing employment agreement
• Professionally drafted confidentiality agreement: employee evaluation form
• Nanny-specific employee evaluation documents provided
• All levels give you access to our temporary/emergency services for one year at the prevailing
  rates.

Screening

All nannies are screened, interviewed, reference checked by TLC staff including:

• Verification of valid CPR training
• Criminal background check (national and state
• Motor vehicle report
• Social Security number trace and child abuse clearance
• US Justice Department Sex Offender Registry
• Global Terrorist Search (office of foreign affairs registry check)