Benefits Available to TLC Caregivers:

 

Pay Rates

How Caregiver Pay Works

  • Your pay depends on:

    • Job type
    • Location
    • Your individual base rate

Types of Shifts

Corporate (Backup Care) Jobs

  • Paid by TLC
  • Your assigned base rate
  • +$1/hour per additional child

Private In-Home Jobs (Families’ Homes)

  • Paid directly by the family
  • Most shifts: $19–$20/hour
  • +$1/hour per additional child

Private Hotel, Rental, Event, & Group Care Jobs

  • Paid by TLC
  • Most shifts: $19–$20/hour
  • +$1/hour per additional child

Newborn Care

  • Starting at $25/hour
  • Payment method shown before booking
  • Higher rates for experience

Details & Policies

Minimum Booking Hours

  • Corporate, Private

Parking

  • Please confirm with the family or client in advance how parking will be handled (reimbursement or direct payment).
  • Parking should be paid or reimbursed at the time of the shift whenever possible.
  • If the client does not reimburse you, you must keep your receipt and submit it to TLC for reimbursement.

Other Rates

  • Some caregivers have earned higher base rates
  • If this applies to you, your personal rate will be used when booking shifts
  • For your specific rates, refer to your Caregiver Agreement or Pay Guide in EngineHire

Cancellation Policy

  • If you cancel a shift, you will not be paid. Late cancellations may result in loss of TEAM points.
  • If a family cancels less than 24 hours before the shift, and we cannot place you elsewhere, you will be paid for 4 hours at your base rate.
  • If a family cancels less than 4 hours before the shift, you will be paid for up to 8 hours at your base rate.
  • If a shift is canceled while you are on the way or after arrival, you will be paid for all scheduled hours at your base rate (if not reassigned).

Holiday and Overtime Payment Policy

  • Pay week runs Sunday–Saturday
  • Holidays are paid at 1.5× your rate, including:
    Thanksgiving, Christmas Eve (after 5 PM), Christmas Day, New Year’s Eve (after 5 PM), New Year’s Day, Memorial Day, Labor Day, Fourth of July
  • Overtime (over 40 hours/week): 1.5× your rate
  • Holiday + Overtime: 2× your rate

 

Health Savings

TLC is excited to be partnering with Freshbenies in 2023 to offer active caregivers membership in a program that cuts healthcare costs with services like Telehealth, Advocacy, and Savings Networks.

All active caregivers who work at least 50 hours each month will be eligible to enroll, and the program applies to immediate family members as well!  Here are some of the benefits:

  • Teleheath - Reach out 24/7 for $0 visit fee with a U.S. Primary care doctor and get a prescription written, if medically necessary.
  • Advocacy PLUS - Get comprehensive support through the healthcare journey with a health advocate who will help you find doctors, compare costs, negotiate bills, and more.
  • Savings - Save on prescriptions, dental care, vision care and more!

Take a look at the videos below for more information:

Advantage Total Package with Dental and Vision Savings (ADVANTAGEDV)

Dental and Vision Savings:

 

Paid Time Off

We are excited to offer PTO to all our payroll employees! Paid Time Off (PTO) provides you with flexible paid time off from work that can be used for such needs as vacation, personal time, illness, appointments, volunteerism, and other activities of your choice.

Here’s how you earn PTO:

  • You will begin accruing PTO on your first day of payroll work.
  • You will earn 1 hour of PTO for every 30 hours of work (payroll jobs only).
  • You can accrue up to a maximum of 80 hours in one year.
  • Any unused time will roll over year to year until you reach your ultimate maximum of 160 hours.
  • If you hit your maximum, you will have to use some PTO in order to keep accruing.
  • You may begin requesting PTO after 30 days.

How do I check my PTO balance?

  • Log into your MyFrankCrum account https://mfc.frankcrum.com/login
  • Look for the Time Off section on the menu
  • Click on "Balance Overview"
  • You will see your current balance of PTO.
  • You can also find your PTO balance on your paystub each week.

How do I use my PTO?

  • Log into your MyFrankCrum account https://mfc.frankcrum.com/login
  • Look for the "Time Off" section on the menu
  • Click on "Submit Time Off Request"
  • Enter the dates and times of your PTO, and the total number of hours.
  • Add an optional note, and click Save and Add.
  • Your PTO Request will be automatically sent to TLC's HR department for approval.
  • Make sure you have marked N/A on your availability for the days you are using PTO
  • If you are using your PTO for a sick day, you must still call the office as soon as you know you will not be able to work your scheduled hours. The staffing team does not see the PTO request, and will not know to restaff your job if you do not call in asap. Failure to call in when you are sick will result in a no-call-no-show on your personnel file.