How to Make My Intro Call
One of the easiest ways to stand out as a caregiver is also one of the simplest: make the intro call. It is REQUIRED by TLC that you contact a family right when you get assigned the shift. If you can not reach them, you leave a message or send a text.
Families feel more comfortable when they hear from the caregiver before the shift begins. A quick phone call or thoughtful text helps build trust, reduces anxiety, and starts the relationship on a positive note. It also helps you walk into the job feeling more prepared and confident.
The good news? It does not need to be long or complicated. AND it only takes a minute!!!
Why the Intro Call Matters
Parents are often juggling work, schedules, and stress when they book care. Hearing from you ahead of time reassures them that:
- You are reliable
- You are paying attention to the booking
- You care about being prepared
- Their children are in good hands
A simple introduction can immediately make a family feel calmer and more connected to you before you even arrive. It sets the tone!
What to Say
Keep it friendly, warm, and professional.
You can say something simple like:
“Hi! This is Sarah from TLC Family Care. I’m looking forward to caring for your children tomorrow and just wanted to introduce myself and confirm a few details.”
That is it. No pressure to sound perfect.
Questions You Can Ask
The intro call is a great time to gather helpful information that can make the shift go more smoothly.
Consider asking:
- What is the best place to park?
- Are there any food allergies or medical concerns?
- What are the children currently interested in?
- Is there anything special I should know about routines?
- Is there a gate code or apartment number?
These small details help prevent confusion later.
What If They Do Not Answer?
That is completely okay.
Leave a short voicemail or send a text message introducing yourself. Families are busy and may not always be available to answer right away. The effort still matters and shows professionalism. It will confirm that you are coming and that all is well.
Example:
“Hi! This is Jessica with TLC Family Care. I’m scheduled for your shift tomorrow and wanted to introduce myself. I’m looking forward to meeting your family! Feel free to text me if there is anything important you’d like me to know before the shift.”
Keep It Short and Positive
An intro call is not meant to be a long interview. Usually 2–5 minutes is plenty. The goal is simply to connect, confirm details, and help everyone feel comfortable before the day begins.
A quick intro call (or even a text!) may seem small, but families notice it. It helps build trust, encourages repeat requests, and starts the shift with a positive first impression.