This page is here to address the issues of life under pandemic. We are asking both our clients and our caregivers to commit to complying with the latest recommendations from the CDC in order to ensure we all do our best to avoid spreading the virus. Our health precautions outlined below are largely derived from CDC guidelines as of Aug 9, 2020. After reviewing our basic health precautions below, you may want to visit our Remote Learning Support page to learn more about services we offer that can help your family during the pandemic.
We all share common concerns:
During this critical health crisis, TLC and our industry continue to strive to add the value of providing in-home care for working families. We continue to service clients on a short or long term basis in essential industries to the best of our abilities. Our team is working hard to continue to provide both corporate backup care and privately booked sitters and nannies to all of our clients who have a need.
Our Caregivers are following strict health care protocols to insure your family’s safety and we ask our families to provide that same consistency and transparency. Using the combined efforts of our caregivers, office staff and families, we are doing all that we can to try provide our services while working to keep everyone involved healthy.
Additionally, we are waiving signup fees and offering reduced agency fees for all medical professionals and first responders (Fire-Rescue, Police,etc).
Caregivers will be unable to provide care and Families will not be serviced if:
- They or a member of their household has tested positive for COVID-19 until it can be confirmed that all household members are negative.
- They or a member of their household was in close contact with a confirmed case within the past 14 days.
- They or a member of their household has been directed by health authorities, school, or employer to self-quarantine.
- They or a member of their of the household is exhibiting cold or flu like symptoms such as fever, cough, or shortness of breath.
Introductory Health Check in Call: We are encouraging both Caregivers and Families to communicate during introductory calls on the health status of both your Family and the assigned Caregivers. Please keep the TLC office informed on any and all scheduling changes. The health of Caregivers and Families are equally important. Transparency from both parties as relates to illnesses is critical to containing the spread of the virus. For this reason, we are asking Care Providers and Families to fully disclose any illnesses when requests are placed. We are not declining sick care coverage for some illnesses unrelated to COVID-19 so please be clear about any symptoms anyone in the household is experiencing. During these discussions, please make sure you cover topics such as as removal of shoes, hand sanitizer stations at the front door, hand washing protocols etc.
Policies for Families:
Best Efforts and Requirements: Our policy remains unchanged regarding our Caregivers' acceptance of assignments. They are not required take cases offered to them and retain the right to cancel; we will make our best effort to refill your case if a cancelation occurs and do everything we can to provide safe and secure services.
School Closure and Office Closures: We understand with school and office closures, event cancelations, and other overall protective practices that there will be an increase in demand for in-home care and will do our best to accommodate all requests while maintaining a close watch on how an assignment may effect the health of the caregiver or client Family members . Please put your requests in as early as possible.
Cancelation Upon Arrival: If a Caregiver arrives at your home and you are uncomfortable with them staying due to health concerns, immediately notify our office. Email email@example.com and/or call us at 314.725.5660.
Travel: We are not assigning Caregivers who have traveled in the last two weeks to any jobs. This is to protect the Caregivers as well as your Families. We ask that your families provide the same information to our Caregivers in relation to travel in your Caregiver introduction call.
Policies for our Caregivers:
Case Acceptance Policy: As always, Caregivers are not required take assignments offered to them if they do not wish to work that assignment. We are regularly checking on on the health status of our caregivers and have systems in place to prevent them from receiving assignments if there are any negative health indications.
School/Office Closures: We understand with school and office closures, our caregivers will be prepared to go to their assignments with activity planning in mind and be prepared to participate in home-based educational activities.
Cancelation Upon Arrival: If a Caregiver arrives at a home and is are uncomfortable staying due to one of the Family members being sick despite best efforts at transparency, they will notify the Family immediately along with our office via Email to firstname.lastname@example.org and/or telephone at 314.725.5660.
Health and hygiene practices at home: Caregivers will wear masks at all times during the assignment. Caregivers may take their shoes off and wash hands immediately upon arrival in the home. Caregivers will teach children how to wash and/or help them to ensure it is done correctly. Caregivers will maintain proper sanitation while plating food for children including extra servings and will teach children to sneeze/cough into elbow crook. Anything that a child puts in their mouth will need to be sanitized and should be brought to the Caregiver's attention. Caregivers leaving a home will follow the practices of healthcare workers and sanitize their hands after leaving. They may also consider changing clothing and showering upon reentering their home.
Travel: Caregivers who have traveled in the last two weeks are not able to accept assignments. This is to protect the Caregivers as well as the Families. They may return to work after a 14 day self-isolation period in which no symptoms occur.
With your best health in mind,