We've added new services to help families with quarantine living. After reading about our basic health precautions below, please check out our additional services page to learn more about homework helpers, personal shoppers, One to One Care programs, and Summer Nannies.
We all share common concerns:
During this critical health crisis, TLC and our industry continue to strive to add the value of providing in-home care for working families. We continue to service clients on a short or long term basis in essential industries to the best of our abilities. Our team is working hard to continue to provide both corporate backup care and privately booked sitters and nannies to all of our clients who have a need.
Our Caregivers are following strict health care protocols to insure your family’s safety and we ask our families to provide that same consistency and transparency. Using the combined efforts of our caregivers, office staff and families, we are doing all that we can to try provide our services while working to keep everyone involved healthy.
Additionally, we are waiving signup fees and offering reduced agency fees for all medical professionals and first responders (Fire-Rescue, Police,etc).
Caregivers will be unable to provide care and Families will not be serviced if:
- A member of the household has tested positive for COVID-19
- A member of the household was in close contact with a confirmed case within the past 14 days
- A member of the household has been directed by health authorities, school,
or employer to self-quarantine
- A member of the household has traveled in the past 14 days
- A member of the household is exhibiting cold or flu like symptoms such as fever, cough, or shortness of breath
Introductory Health Check in Call: We are encouraging both Caregivers and Families to communicate during introductory calls on the health status of both your Family and the assigned Caregivers. Please keep the TLC office informed on any and all scheduling changes. The health of Caregivers and Families are equally important. Transparency from both parties with regards to illnesses is critical to containing the spread of the virus. For this reason, we are asking Care Providers and Families to fully disclose any illnesses when requests are placed. We are not declining sick care coverage for some illnesses unrelated to COVID-19 so please be clear about any symptoms anyone in the household is experiencing. During these discussions, please make sure you cover topics such as as removal of shoes, hand sanitizer stations at the front door, hand washing protocols etc.
Policies for Families:
Best Efforts and Requirements: Our policy remains unchanged regarding our Caregivers' acceptance of assignments. They are not required take cases offered to them and retain the right to cancel; we will make our best effort to refill your case if a cancelation occurs and do everything we can to provide safe and secure services.
School Closure and Office Closures: We understand with school and office closures, event cancelations, and other overall protective practices that there will be an increase in demand for in-home care and will do our best to accommodate all requests while maintaining a close watch on how an assignment may effect the health of the caregiver or client Family members . Please put your requests in as early as possible.
Cancelation Upon Arrival: If a Caregiver arrives at your home and you are uncomfortable with them staying due health reasons immediately notify our office. Email firstname.lastname@example.org and/or call 314.725.5660.
Travel: We are asking Caregivers who have traveled in the last two weeks to not take any on call jobs. This is to protect the Caregivers as well as your Families. We ask that you families provide the same information to our Caregivers in relation to your travel in your introduction call.
Policies for our Caregivers:
Case Acceptance Policy: As always, you are not required take assignments offered to you if you do not wish to work that assignment; we do ask that you keep the agency informed of your health status. We are here to support you in any way that we can.
School/Office Closures: We understand with school and office closures, you should be prepared to go to your assignments with activity planning in mind and prepared to participate in home-based educational activities.
Cancelation Upon Arrival: If you arrive at a home and you are uncomfortable staying due to one of the Family members being sick despite best efforts at transparency, notify the Family immediately along with our office. Email email@example.com and/or call 314.725.5660.
Health and hygiene practices at home: Caregiver will wear a mask at all times during the assignment. Caregiver should take their shoes off and wash hands immediately upon arrival in the home. Also, sanitize surfaces and teach children how to wash or help them to ensure it is done correctly. Maintain proper cleanliness while plating food for children including extra servings and teach children to sneeze/cough into elbow crook. Anything that a child puts in their mouth needs to be sanitized. Caregivers leaving a home should follow the practices of healthcare workers and sanitize your hands after leaving and also consider changing clothing and showering upon reentering your home.
Travel: We are asking Caregivers who have traveled in the last two weeks to not take any on call cases. This is to protect the Caregivers as well as the Families.
With your best health in mind,